Invoices, balance and VAT
We invoice once a month per country, in that country's currency; prepaid top-ups are not open yet.
You get one invoice per account, country and month, with separate lines for your CSS plan, your Annonce · Ad clicks and credits for invalid clicks.
Payment terms are 14 days.
Prepaid balance: top-ups open together with invoicing in each country's currency. Until then nothing is taken from a balance, and nothing happens when it is at zero.
VAT
- Your company is in the same country as us: VAT at that country's rate.
- Your company is in another EU country and has a valid VAT number: reverse charge, no VAT on the invoice.
- Your company is in Norway and we invoice from the EU: no VAT on the invoice, and you account for Norwegian VAT yourself.
- We cannot confirm a VAT number: VAT of your country.
We check EU VAT numbers in VIES and Norwegian numbers in the Brønnøysund Register Centre.
If an invoice is not paid
We send a reminder after 1 and 7 days and a final notice after 14 days. After 21 days we pause your paid extras: Annonce · Ad bids and the CSS service.
Your store, offers and links are never touched, paid or not.
Need a copy of an invoice? Ask us through the contact form and we send it.
Contact merchant support
Questions about your listing, feed or invoices? Write to us; signed-in merchants can also use the portal.
We keep your message and address to handle your case, as described in the privacy policy. Privacy policy